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Privacy Policy

1. Introduction

This Privacy Policy explains how Fen & Wold Creative Hub (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you engage with our services, including art sessions, workshops, events and our website.

 

Our website is hosted on Wix, which provides the online platform that allows us to promote and sell our services.

 

We are committed to protecting your privacy and handling your data responsibly in accordance with applicable UK data protection law, including UK GDPR.

 

2. Who We Are

Business Name: Fen & Wold Creative Hub
Contact Email: info@fenandwold.com

We act as the “data controller” for the personal data we collect.

 

3. What Data We Collect

We may collect and process the following information:

3.1 Personal Information

  • Full name

  • Contact details (email, phone number, address where necessary)

  • Booking information

3.2 Child Information (where applicable)

  • Child’s name and age

  • Emergency contact details

  • Relevant medical or allergy information (provided voluntarily by parent/guardian)

3.3 Session Information

  • Attendance records

  • Behaviour or incident notes (where relevant to safety)

3.4 Media (with consent only)

  • Photographs or video taken during sessions for marketing or promotional purposes

3.5 Website & Technical Data

​When you use our website certain data may be collected automatically via Wix, including:

  • IP address

  • Device and browser information

  • Pages visited and interaction data

 

4. How We Use Your Data

We use your personal data to:

  • Process and manage bookings

  • Communicate with you about sessions

  • Ensure participant safety and wellbeing

  • Maintain attendance and operational records

  • Respond to enquiries

  • Use approved images for marketing (only where consent is given)

  • Improve our website and services

 

5. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contract: to deliver booked services

  • Legal obligation: safeguarding and record keeping requirements

  • Legitimate interests: business administration and service improvement

  • Consent: photography and optional marketing communications

 

6. Children’s Data

We take special care when processing data relating to children.

  • Data is only collected with consent from a parent or legal guardian

  • Information is used solely for safeguarding, safety, and session delivery

  • We do not use children’s data for marketing purposes

 

7. Data Sharing

We do not sell or trade personal data.

We may share data only where necessary:

  • With venue partners for operational purposes

  • With emergency services if required for safety

  • With safeguarding authorities where legally required

  • With professional advisors (e.g. accountants or insurers) where necessary

  • With trusted third-party service providers who support our business operations

This includes our website platform provider Wix and, where applicable, payment processors such as Stripe and PayPal. These providers process data securely and in accordance with their own privacy policies.

 

8. Payments 

All payments are processed securely via third-party providers.

We do not store or have access to your full payment card details 

 

9. Data Storage & Security

We take appropriate steps to protect your data, including:

  • Secure digital storage systems (including Wix-hosted infrastructure)

  • Restricted access to personal information

  • Safe handling of physical records where used

While we take reasonable steps to protect your data, transmission over the internet cannot be guaranteed as completely secure. 

 

10. Data Retention

We retain personal data for:

  • Booking and financial records: up to 6–7 years for financial/legal purposes

  • Safeguarding records: as required by law or best practice

  • Marketing consent: until withdrawn

 

11. Your Rights

Under data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Withdraw consent at any time (e.g. photography)

  • Object to certain types of processing

To exercise these rights, contact us at:
info@fenandwold.com

 

12. Photography & Media Consent

  • We will only use photographs or videos where explicit consent has been given

  • Consent can be withdrawn at any time in writing

  • We take care not to identify children without permission

 

13. Cookies & Website Data 

Our website uses cookies and similar technologies provided by Wix to:

  • Ensure the website functions properly

  • Improve user experience

  • Analyse website traffic

Some cookies are essential and cannot be disabled. Others can be managed via your browser settings.

 

14. Safeguarding & Legal Disclosure

We may share personal data without consent where required:

  • To protect a child or vulnerable person

  • To comply with legal obligations

  • In response to lawful requests from authorities

 

15. International Data Transfers

Due to the use of Wix and other third-party providers, your data may be stored or processed outside te UK.

Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

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16. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites.

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17. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

18. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Fen & Wold Creative Hub
Email: info@fenandwold.com
 

 

Effective Date: 6th May 2026
Last Updated: 6th May 2026

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